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Blank Screen - I hear home's fire. That's it.

Romkslrqusz
Honored Guest
Decided to finally check out the Multicrew update for Elite. Lo and behold, my Rift is not displaying anything. I hear home's fire, but there is nothing displayed on my headset - backlight doesn't even come on. I also get the notification "Your guardian system isn't working right now. Click here to check our support article" but nothing happens when I click it.

I haven't used my Rift in a hot minute - I want to say before the Windows 10 Creator's update is the last time I used it, and it was working flawlessly then. The only other thing that I think has changed since then is that I removed the "Oculus Tray Tool" from my Windows startup. At one point I wound up disabling the Oculus Library Service from MSConfig to keep Oculus from maxing out my disk read/write while i'm trying to load games.
Service has been re-enabled, but when I try to start it manually I get an error and the log in Event Viewer reports:
"The Oculus VR Library Service service terminated with the following service-specific error: 
There are no more files."

Troubleshooting steps i've taken:
- Reinstalled Oculus Home software. I tried a repair, it failed and asked me to restart my computer and then It reinstalled everything from scratch. (Also, since then none of my installed apps show up in my Library in Home)
- Rolled back NVidia display drivers to 381.89, as per yesterday's post regarding the black screen issue.
- Verified I have the right Fresco Logic drivers installed.

Specs: GA-X99-UD3, GTX1080, 24GB DDR4-2133, Inateck USB3.0 Card.
8 REPLIES 8

ctuchik
Protege
Got the same thing here, worked fine yesterday!

zeronightreaper
Protege
Yeah it started yesterday for me also. I got it to work once, just by close and restarting Oculus software. But now it doesn't work at all. I have tried everything mention above.

cybereality
Grand Champion
Sorry, I'm not sure about this. Please submit a support ticket.
https://support.oculus.com
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

ctuchik
Protege
This is the error in the service log:

01/06 23:19:01.531 {INFO}    [OculusAppFramework.cpp] App Event ClientCreate for pid 0000000000000FDC
01/06 23:19:01.531 {DEBUG}   [Server] Hmd_GetHmdInfo
01/06 23:19:01.532 {INFO}    [Overlays] [overlays_init] { message: Initializing Direct3D System,  }
01/06 23:19:01.532 {DEBUG}   [Kernel:Default] [AppFocusObserver] Oculus Process getting focus: pid=4060 (But no render window)
01/06 23:19:01.532 {INFO}    [LifeCycle] SDKAPI::requestFocus() Start
01/06 23:19:01.532 {INFO}    [LifeCycle] Request Focus: 4060 (oculus-overlays)
01/06 23:19:01.532 {INFO}    [LifeCycle] Setting focus to Overlays is not allowed.
01/06 23:19:01.532 {INFO}    [LifeCycle] SDKAPI::requestFocus() End
01/06 23:19:01.556 {INFO}    [Overlays] [overlays_init] { message: Initializing Guardian System,  }
01/06 23:19:01.556 {INFO}    [VirtualDisplay] Virtual display system starting
01/06 23:19:01.557 {DEBUG}   [Kernel:Default] [VirtualDisplay] Starting RunLoop thread.
01/06 23:19:01.571 {!ERROR!} [Kernel:Error] D3D11CreateDevice
01/06 23:19:01.571 {DEBUG}   [Kernel:Default] [VirtualDisplay] Leaving RunLoop thread.
01/06 23:19:01.571 {INFO}    [VirtualDisplay] Virtual display system shut down
01/06 23:19:01.571 {!ERROR!} [Overlays] [boundary_failed] { message: Failed to create eye render buffers.,  }
01/06 23:19:01.571 {!ERROR!} [Overlays] [overlays_failed] { message: Failed To init BoundarySystem,  }
01/06 23:19:01.587 {DEBUG}   [Server] Hmd_Release. PID: 4060 File: oculus-overlays.exe
01/06 23:19:01.587 {INFO}    [OculusAppFramework.cpp] App Event ClientDestroy for pid 0000000000000FDC

cybereality
Grand Champion
Can you upload the LogGatherer created zip file?
https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-ri...
Also, have you already reverted Nvidia driver?
https://forums.oculus.com/community/discussion/53237/work-around-for-black-screen-issue-on-nvidia-gp...
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

ctuchik
Protege
So, for me downgrading to 381.89 does solve it. I did a "Clean install" with the checkbox in the installer. Note that it worked fine on that driver previously. I was never able to see the star trek Home update, so it's possible that update caused it. Logs attached, error was reproduced at 06-02 08:09.

Thanks for you support!

Anonymous
Not applicable
I just got my Rift in yesterday and at first it worked fine.  After about 30 mins of use my video goes completely black but I still hear sound like you.  I have a GTX 1070, and I'm using my motherboard USB ports which is a Gigabyte Aorus Ga-Z270X Gaming 7.  I will try downgrading to 381.89 and see if that works for me.

Update:  Installing the 381.89 did not work for me.  After about 5 seconds the screen went black.

Georox44
Honored Guest
Almost glad to see the issues as I have the same as of Friday. Tried reinstalling everything. Updating all drivers. Going to roll back now see what happens.