OK so i just purchased a brand new 2022 Dell G15 5521 Special Edition Laptop that has the following specs:
12 Gen I7-12700H
32Gigs DDR5 Memory
3 USB 3.2 Gen 1 Ports
1 USB 3.2 Gen 2 Type C Ports w/ Display Port
RTX 3070 TI Graphics Card
I'm attempting to PC Link to my Meta Quest 2, and the Oculus Desktop Software is not seeing that my Quest 2 is Plugged in. It's very frustrating.
I know it's not the cable, as I had successfully linked my Meta Quest 2 to my much older, less capable laptop without any issues.
I even tried both my USB & Type C ports with no avail.
The software just sits there and never recognizes that the Quest 2 is plugged in. I've tried restarting the Quest 2 multiple times, and like i said, I even tried different cable types and ports.
It sucks because I got this laptop specifically so I could PC link and have a better experience.
Could someone please tell me what im doing wrong?
We can give you more insight pretty quickly regarding your Link connection issue, and hopefully get you into some PCVR adventures soon! We'll need for you to collect your Oculus logs and send your logs to our Support team, where one of our brilliant agents will assist you promptly! To gather your logs, please follow the steps below:
Thank you very much for taking the time to assist me with this, I really appreciate it.
I have collected the log files; however, I do not see a way that I can attach a zip file to this post. Also, when I click on the link "send your logs to our Support team" I'm just redirected to the support homepage with no option to send anything to the support team. I tried searching for a support article to "send my logs to support" and there is only an article that explains how to get the log files, but nothing on how to send them to anyone.
I also asked the chat bot, and it did not come back with anything useful for this.
What am I missing here?
Hi! Thank you for that confirmation! At this time we suggest that you send that video to us via private message, so we can look into this further.
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