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Brand New 2022 Dell G15 Special Edition Will Not Link To Meta Quest 2

dannylee11
Level 2

OK so i just purchased a brand new 2022 Dell G15 5521 Special Edition Laptop that has the following specs:

 

12 Gen I7-12700H

Windows 11

32Gigs DDR5 Memory

3 USB 3.2 Gen 1 Ports

1 USB 3.2 Gen 2 Type C Ports w/ Display Port

RTX 3070 TI Graphics Card

 

I'm attempting to PC Link to my Meta Quest 2, and the Oculus Desktop Software is not seeing that my Quest 2 is Plugged in. It's very frustrating.

 

I know it's not the cable, as I had successfully linked my Meta Quest 2 to my much older, less capable laptop without any issues.

 

I even tried both my USB & Type C ports with no avail.

 

The software just sits there and never recognizes that the Quest 2 is plugged in. I've tried restarting the Quest 2 multiple times, and like i said, I even tried different cable types and ports.

 

It sucks because I got this laptop specifically so I could PC link and have a better experience.

 

Could someone please tell me what im doing wrong?

15 REPLIES 15

OculusSupport
Community Manager
Community Manager

We can give you more insight pretty quickly regarding your Link connection issue, and hopefully get you into some PCVR adventures soon! We'll need for you to collect your Oculus logs and send your logs to our Support team, where one of our brilliant agents will assist you promptly! To gather your logs, please follow the steps below:

 

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.

dannylee11
Level 2

Thank you very much for taking the time to assist me with this, I really appreciate it.

 

I have collected the log files; however, I do not see a way that I can attach a zip file to this post.  Also, when I click on the link "send your logs to our Support team" I'm just redirected to the support homepage with no option to send anything to the support team.  I tried searching for a support article to "send my logs to support" and there is only an article that explains how to get the log files, but nothing on how to send them to anyone.

I also asked the chat bot, and it did not come back with anything useful for this.

 

What am I missing here?

 

Thanks again.

Hi again! Please try this link here to send your logs to our support team. Once you open a support ticket you will be able to add a zip file from your PC. Looking forward to you reaching out to our support team!

Same thing, I'm just automatically redirected to the support homepage (store.facebook.com/help/)?  I tried a different web browser in case it was Edge being weird, but Chrome does the same exact thing...

Also, if I manually type the URL "https://metaque.st/Support" it also just redirects back to the support homepage... maybe the metaque.st site is down?  IDK

Hi again! Thanks for trying different browsers for us. Are you logged in when you try to submit your support ticket? This may be a cause for the redirection. 

Yes I did confirm that I am logged in.... I could capture a video showing what's going on if that would help.

Logged in on both Edge and Chrome, and the same thing happens

Hi! Thank you for that confirmation! At this time we suggest that you send that video to us via private message, so we can look into this further. 

Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.