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Can not open support ticket without Facebook account

mados.2022
Level 2

Received my Quest2 this week. Unfortunately it can’t pair to the App on my IPhone. If I click on the link to open a support ticket and I am asked to login, I can only enter an email address to log into a Facebook account. But I only have setup a meta account and don’t have a Facebook account. How is this possible that I can only receive support if I have a Facebook account?

 

3 REPLIES 3

TheAntiSocializer
Oculus Support
Oculus Support

@mados.2022 Heyo! If you're being required to login before making a support ticket, you might be on the wrong site. 

 

Are you trying to use this site: https://store.facebook.com/en-gb/help/support

 

If your option to create a support ticket doesn't show, just click the next best thing and add some detail in the box!

 

As for your pairing issue, this has been a known thing that our engineers have been in constant communication about. You can find a bit more info on the issue through this thread here.

Mild-Dog
Level 5

I have the same issue. It won't allow me to login through my meta account.

 

I thought Mark said we wouldn't need facebook accounts to use Oculus/Meta anymore.

Hello! We understand that enjoying VR is a fantastic experience, but you mentioned having trouble logging into your account which we know is concerning. Let's see what we can do to help you out.

 

Could you please PM us so that we can look into this further for you? Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.