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Can't add a payment method

madbatter697
Honored Guest

I just bought my Oculus 2 yesterday and didn't add the credit card during the setup.  I am trying to get it added today so my wife can buy some games but it just gives an error that it can't add the payment.  I know the card is fine.  Any ideas?

5 REPLIES 5

madbatter697
Honored Guest

Update: called my financial institute and they confirmed everything was processing through.  

Well, that is certainly not a fun way to start your VR experience! Please let us make this right by allowing us to help you further, please PM us at your earliest convenience. 

 

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Hello,

I just got an Oculus Quest 2 but I can't buy any games because when I add my debit card details I'm informed that there is an issue with my post code (UK). what should I do?

Regards,

Tom

Good day, Tom.Thomson.733! We are astonished to see that you are having problems adding a payment method, and we're even more disappointed to learn that you haven't been able to make any purchases as a result. But don't worry, we've got your back. Let us help you get involved in the action.

 

Could you send us a screenshot of the error message you are receiving? Please only provide the screenshot of the error message; don't include your credit card details as for we don't want your information being exposed.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Greetings, Tom.Thomson.733! Please don't hesitate to get in touch with us if you still need assistance with adding a payment while we're checking in on you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!