05-10-2022 02:34 PM
I just bought my Oculus 2 yesterday and didn't add the credit card during the setup. I am trying to get it added today so my wife can buy some games but it just gives an error that it can't add the payment. I know the card is fine. Any ideas?
05-10-2022 03:09 PM
Update: called my financial institute and they confirmed everything was processing through.
05-10-2022 07:59 PM
Well, that is certainly not a fun way to start your VR experience! Please let us make this right by allowing us to help you further, please PM us at your earliest convenience.
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03-26-2023 12:20 PM
Hello,
I just got an Oculus Quest 2 but I can't buy any games because when I add my debit card details I'm informed that there is an issue with my post code (UK). what should I do?
Regards,
Tom
03-26-2023 12:55 PM
Good day, Tom.Thomson.733! We are astonished to see that you are having problems adding a payment method, and we're even more disappointed to learn that you haven't been able to make any purchases as a result. But don't worry, we've got your back. Let us help you get involved in the action.
Could you send us a screenshot of the error message you are receiving? Please only provide the screenshot of the error message; don't include your credit card details as for we don't want your information being exposed.
03-27-2023 12:59 PM
Greetings, Tom.Thomson.733! Please don't hesitate to get in touch with us if you still need assistance with adding a payment while we're checking in on you.