02-25-2022 09:23 PM
I've tried adding 2 different cards as a payment method, the first says there was an error and to check my card info yet I've checked multiple times and it's fine, for the second one it says invalid card ID even though I've put it in multiple times and know it is right. I have done it on 3 platforms, them being Phone, PC and even the headset itself.
02-26-2022 08:45 PM
Hello there! Thank you for brining this to our attention, we know the feeling and would love to get your payment method added! Thank you for letting us know what steps you have already tried, its really helpful when deciding what troubleshooting steps to take next! With that being said, we would like to start by first confirming a couple of requirements that are needed in order to add a payment method to your account. These requirements include:
If your cards meet these requirements and you're still unable to add them as your primary payment method, then please follow the steps below to see if your error gets fixed:
We hope these steps prove to be useful in getting your payment method added to your account! If not, please don't hesitate to reach back out and we can continue with more troubleshooting! Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!