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Can't get beyond setup complete screen.

markinnh
Level 2

Hi. I just purchased a Oculus Quest 2. Completed the setup - including connecting to a hidden wifi network.  I completed the setup and selected to just sit for a bit to try it out.  When it prompts me to press the Oculus button it just refreshes the screen.  I can't seem to find any way to get to the home screen.  I saw the other posts about doing a factory reset, which I did (twice) with no change.  The prior posts seem to indicate that other than the factory reset there was no other fix.  So, I'm sitting here with a useless brick.  Any help would be appreciated.

1 REPLY 1

Yachats
Level 4

Unfortunately it takes a Factory Reset to correct this. I did mine from my Android Oculus App. Not sure why Oculus support is not addressing this recurring problem that many have had.