07-03-2022 08:08 AM
Hi,
my son was at a friends house and changed onto their Wi-Fi. He is now home and can’t get into the account (linked through Facebook). Last time this happened we lost the games and had to re-purchase.
please help,
Thank you
07-03-2022 01:57 PM
Hey there, Root20099! We know account access issues are no fun, so we'd love to help out!
To start off, could you please answer the following:
Along with this, could you please test out the following:
If these don't seem to help, feel free to reach back out for some other possibilities!
07-04-2022 01:10 PM
Hi again! We just wanted to reach back out to see if you were able to try those troubleshooting steps yet. Let us know if you got everything working right again, or if you need some more help. We're here for you!