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Can’t link oculus to Facebook account again

Level 2


my son was at a friends house and changed onto their Wi-Fi. He is now home and can’t get into the account (linked through Facebook). Last time this happened we lost the games and had to re-purchase.

please help,

Thank you 


Community Manager
Community Manager

Hey there, Root20099! We know account access issues are no fun, so we'd love to help out! 


To start off, could you please answer the following:


  • Has the password been attempted to change recently?
  • Was a new account created at any point? 
  • Are the app and device logged into the same wifi? 
  • Is the trouble happening on the app or within the headset? Or both? 


Along with this, could you please test out the following:


  1. Uninstall your Oculus mobile app
  2. Reboot your headset:
    • Turn off your headset.
    • Hold the Power and Volume Down(-) buttons simultaneously until the boot menu loads.
    • Use the Volume Buttons to highlight Boot Device and press the Power Button.
  3. Reinstall the oculus mobile app and login.
  4. Try to run a game from the app.


If these don't seem to help, feel free to reach back out for some other possibilities! 

Community Manager
Community Manager

Hi again! We just wanted to reach back out to see if you were able to try those troubleshooting steps yet. Let us know if you got everything working right again, or if you need some more help. We're here for you!