05-21-2022 08:11 PM
I've been wanting to try out the Oculus Move app on my Oculus Quest 2 but I haven't been able to log in. I've been trying for many months and always have the same issue which is the following:
I have tried to turn off the setting and turn it back on but when I try to turn it off it says:
"something went wrong. We're having trouble completing your request. Please try again."
so the setting stays on.
Solved! Go to Solution.
05-26-2022 06:23 PM
Hey @GJ24! We hate to hear you're still having issues. Please try factory resetting your device after verifying your Oculus cloud has been setup to save your compatible game progress. If the issue is not resolved just submit a PM with us, so we can help out!
To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
05-25-2022 11:16 AM
Hey GJ24! We know how important it is to have access to all the goodies that come with Meta, and we definitely want to help you resolve this! Please make sure that your Oculus app is up to date with the current patch, and if so try uninstalling and reinstalling the app. Let us know if this works.
05-26-2022 04:10 PM
Thanks for replying. I had the latest version so I did as you suggested and uninstalled and then reinstalled. However, I'm still having the same issue.
Clicking the notification on my phone still just takes me to the settings to enable log in with Facebook but it's already enabled and can't be disabled.
If instead of trying to log in with my phone I choose "Stay in VR" to manually enter my facebook user and password, the window closes and takes me back to the first screen that has the button to log in with Facebook so I can't even log in manually.
05-26-2022 06:23 PM
Hey @GJ24! We hate to hear you're still having issues. Please try factory resetting your device after verifying your Oculus cloud has been setup to save your compatible game progress. If the issue is not resolved just submit a PM with us, so we can help out!
To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
05-26-2022 06:39 PM
Thanks, I'll give that a shot, probably over the weekend. In addition to deleting my game progress, will a factory reset also get rid of all installed apps? What about personal files like movies, screenshots, etc?
05-27-2022 09:29 AM
Good hearing back from you!
We have a tool called the Oculus Cloud ,and with this, you will be able to Factory Reset your device without losing all your headset's data and game progress.
Please click the link provided to ensure that you have Oculus Cloud enabled. Once it's enabled you can proceed to Factory Reset your device with no issues.
If you happen to run into any issues, we will always be here to assist you!
05-29-2022 08:56 PM
So while I see my apps and games listed in the Oculus Cloud page but the "last backup time" is not the latest for some of them. How do I force an Oculus Cloud sync of the current state of the apps/games?
05-30-2022 01:29 AM
The factory reset worked and it logged me in automatically to Oculus Move! Thanks!
05-30-2022 10:06 AM
Hey there, you are absolutely welcome! Remember we are always here to help, if you ever need 1on 1 support for more complex Quest issues please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.