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Can't open 360 videos on airlink

thepaperwings
Level 2

360 VR videos won't open in airlink using the PC

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey thepaperwings! We would love to help out to get your 360 videos to work properly! We have a few questions to ask to better assess the situation! Please send us a private message with the following answered:

  • Which app are you using to try to view your 360 photos?
  • Have you been able to view 360 videos in the past?
  • What steps have you tried to get this issue resolved? 
  • Are you receiving any errors when trying to view your 360 videos?
    • Any Pictures you think could be helpful would be greatly appreciated!

Once we have a bit more information as to what your situation is, we will be better able to provide you with the correct and most accurate troubleshooting steps! Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We're looking forward to hearing back from you!