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Can't open 360 videos on airlink

Level 2

360 VR videos won't open in airlink using the PC


Community Manager
Community Manager

Hey thepaperwings! We would love to help out to get your 360 videos to work properly! We have a few questions to ask to better assess the situation! Please send us a private message with the following answered:

  • Which app are you using to try to view your 360 photos?
  • Have you been able to view 360 videos in the past?
  • What steps have you tried to get this issue resolved? 
  • Are you receiving any errors when trying to view your 360 videos?
    • Any Pictures you think could be helpful would be greatly appreciated!

Once we have a bit more information as to what your situation is, we will be better able to provide you with the correct and most accurate troubleshooting steps! Please click here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We're looking forward to hearing back from you!