06-29-2022 09:07 PM
I re-purchased Blade & Sorcery Nomad after previously refunding it, and now when I try to load the game it keeps saying that I need permission from a parent to play the game, even though I never set up parental controls and my account is the admin account for the headset.
06-30-2022 09:18 AM
Hi there! We'd love to look into this with you. Please PM us or click HERE to submit a support ticket, and be sure to include a screenshot of any messages you get when trying to launch the game. Thanks!
07-09-2022 12:53 PM
Same thing has just happened to my son who had been playing and now there is a parental control preventing him from playing
07-09-2022 04:06 PM
Hey there,
We see there is a little issue involving you not being able to purchase a game/ playing a game. It seems you're unable to due a parental control lock on your son's device. Down below we will go ahead and provide you with how you can access the Parental Supervision in the headset settings.
The available settings include:
By default users will not be able to purchase, download or use apps that aren't rated as appropriate for their age. For example, if the teen is 13 they will not be able to access a game rated ages 17 and up without permission from the parent account.
We would like to provide you with a link: https://www.oculus.com/blog/introducing-future-vr-parental-supervision-tools-to-help-support-familie... This link will provide you with more in-depth information and details on how you can use the Parental Control feature.
We hope this bit of information was helpful and if you happen to have any questions or concerns feel to hit us up!