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Can’t retrieve pin

Froyo01
Honored Guest

Hello

my son set up the oculus with an unknown pin using an email address I no longer have access to. How do I change my email without the PIN number to reset my PIN number?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey Froyo1,

 

We see you're needing to update the email address on your account so you can reset your PIN to make purchases. Not to worry, that's absolutely something we can help you do. Here's what you'll want to do:

  1. Log in to oculus.com from a web browser by clicking the person icon in the top left corner
  2. Sign in with your Facebook credentials (it might just say "log in as [name]"
  3. Click your profile icon in the top left corner
  4. Select Profile
  5. You should see the option to edit your email address

Once you've done that, you'll be able to reset your PIN and have the confirmation email go to the correct email address. If you don't get the email within 10 minutes or so, make sure to check your spam/junk/promotions folders. If you can't find it at all, please open up a support ticket so we can take a deeper look. 

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