Hey @jennifer.largent.921! We hate to hear you're experiencing issues setting your boundaries, as we know this negatively affects the gaming experience. Rest assured, you're in the right place for help! Let's start by confirming, your play area is at least 3 feet by 3 feet. there are no objects blockings your sensors, make sure you're not too close to your sensors when setting your boundaries, and you move away any objects that may keep you from setting your boundaries (example: table, couch). For more in depth assistance, can your confirm which device you're using?
I have an oq2.. It would let me set boundaries but as soon as I hit confirm it would go back to the set boundaries screen again and I would have to redo. I felt like it was groundhog day. After redoing in both stationary and room boundaries and not getting an answer I googled and did a reset. Now it works fine we will see I guess. Not having to loop a thousand more times made the reset seem like a piece of cake.