12-29-2021 02:38 PM
I purchased The Vanishing of Ethan Carter. It needed updating, and would not update, error said to check my connection, (which is fine) or go to support, (no help). Restarted computer, logged out and relogged back into Oculus Rift, So no I try and uninstall, now it won't re install. What do I try next????
01-01-2022 11:50 AM
Hey MRoe1, thanks for reaching out! We are aware that some people are not able to properly install apps on your Quest library. If you have a game or app that seems stalled for more than a few hours, ensure that you have the Cloud Backup feature enabled then perform a factory reset. Once completing these steps, the updates should resume. Cheers!
01-01-2022 01:40 PM
Can't seem to find how to start cloud backup, can you guide me please, as I do not see the option in the settings
01-01-2022 02:01 PM
Hey MRoe1, thanks for the resopnse! To turn cloud backup on or off, we've left some instructions below!
We hope this answers any questions you may have! Cheers!
01-09-2022 11:43 AM
Now that I have backed up my software. Am I supposed to do a hardware reset, or software reset, especially since I was having the problem when I was using my Rift headset and am still having the problem and have upgraded to Quest 2 headset? If software reset, will that uninstall all my games and I have to restore or re-download them again?
01-09-2022 11:49 AM
You should do a full factory reset using these steps. You would have to re-download everything again, but the updating and installing bug should be fixed after the factory reset! The Rift and the Quest 2 are very different, software-wise, which is why this fix would work for the Quest 2 and not the Rift. After trying it, let us know if you have any other questions! We're always happy to help. 🙂
01-09-2022 12:48 PM
I think I may have figured out what's wrong. I don't think they will download due to they may not be compatible with Quest 2, I'm speaking of The Vanishing of Ethan Carter and Loading Human. I looked on the game manufactory's web site and the Oculus site and the Quest 2 is not listed. I tried doing a software reset within the Oculus software, which did still did not allow me to download the two games. I don't see what resetting the headset would do, as it seems to be computer/software issue. Plus I have my virus protection and firewall disabled. Not sure where to go from here expect giving up on playing those two games.
01-09-2022 12:53 PM
Also have noticed other games I purchased when I was using Rift, that don't show Quest 2 compatibility when looking at the info through the store. Will try playing them in Quest 2 and see I guess. Am somewhat disappointed at this point.......