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Can't use mail address with "-" and can't make support tickets

itkXR
Honored Guest

I want to change the email address of my Meta account but never get confirmation code mails (apparently because the "new" address contains a hyphen). So I tried creating a support ticket about it, but can't do that either, it just says "Something went wrong, try reloading the page" which doesn't help. Since I can't find another way to contact the support I've ended up here. Loving the experience so far.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello there! We see you want to change your email address but are experiencing difficulties doing so. Don't worry, we've got your back. Let's see what we can do to change your email address.

 

Could you please PM us so that we can look into this further for you? Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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