Just got an oculus quest 2. When I try to search for apps, or when I have to use the keypad to type in something like my postal code (zip code) it constantly stops and shows the 3 dot 'load' screen every second and then eventually says 'oculus assistant service not working' and asks if I want 'app info' (i think) or to close the app. Can't download any games without being able to put in my postal code and can't search for games I want.
We hate seeing app issues like this and are going to help out as best we can! We've got some questions and some troubleshooting to start with.
If you could, get some pictures or a video of the screen and what error messages appear. Also, does this problem only happen when you try to type in your postal code? Or is it every time you use a keyboard or try to type?
As for the troubleshooting, here some basic steps:
Let us know if you are able to solve the problem, and if not we'll continue to assist you the best we can!