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Cancel a refund

IX_Dracus_
Honored Guest

Is it possible to cancel a refund request?

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey IXX_Dracus, once a refund request is initiated it isn't cancellable. You will be able to repurchase the app or game once the request has been approved. We're of course here for 1 on 1 help should you need it. Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Do I have to wait for the refund to process before repurchasing the game 

Hey there! That's a great question. We would love to answer this for you. Yes, you must wait for the refund to be completed before purchasing the game again. This can cause errors within the system. We hope this helps!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!