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Cannot Factory Reset Quest 2.

Aeden.Serif
Level 2

I recently moved and haven't been able to unlock my Quest 2 headset with the pattern, and it will not give an option to use my PIN.

 

I tried to factory reset, but the boot screen goes away and device restarts itself when I release the volume and power buttons. I cannot factory reset via mobile because the Oculus app asks me to enter my pattern but always says "Something went wrong. Please try again."

 

I don't know if my device was bumped during the move, but it is currently unusable.

 

Update: After talking with live support, we were able to factory reset my headset.

3 REPLIES 3

BHJ26
Level 3

How does someone get live support for Golf+ and/or Gurdian floor settings?

Hello BHJ26! You came to the right place. 

 

We see you're having issues with Golf + including setting up your guardian floor settings. Rest assured we can provide you with assistance on this in so many ways. You can actually contact us via private message. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

You can also reach out to us here, https://store.facebook.com/help/quest/articles/contact-us/contact-us/index-contact-us/. This link will direct you to where you can create a support ticket or even talk to one of our agents. But please feel free to describe to us in every detail what you're experiencing with 'Golf +' and what happens when trying to set up your guardian settings. 

 

Just incase this helps regarding your situation we also advise to clear your guardian history, this will help avoid any glitching or errors you may face.  

 

  • Press the main Oculus button on the right-hand controller of your Quest 2
  • Click on Settings on the right side from the pop-up menu
  • Navigate to the “Guardian” option
  • Scroll down until you see the option to “Clear Guardian History”
  • Select this option
  • Allow the Guardian to calibrate as you try a game out

We're ready to step in so don't hesitate to reach back out to our agents, and we will be sure to get you taken care of! 

Hey there! 

 

We hope you're doing well! Yesterday we had the honor of hearing from you concerning your experience with your guardian settings and Golf + app. We understand you needing assistance from our live support and hope that the information we provided allowed you to reach our amazing team of specialist. 

 

Our number one priority is to make sure our friends are having a blast in VR, so If you happen to run into anything please don't hesitate to reach back out to us, and we will get you covered! 

 

Best wishes,