cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot add a payment method

khilex
Level 2

Hello i have tried all these options to add a payment method on my account and nothing works

  • Recently made a successful online purchase from a US merchant?
  • Check to see if the financial institution placed any restrictions
  • Try another network connection type
  • Try another network location
  • Try different combinations of the area/zip code
  • Restart the device
  • Try another device
  • Try another payment method

there is no problems with my card or my paypal anywhere but on this app ..
can you do anything ?

2 REPLIES 2

khilex
Level 2

khilex_0-1653527616724.png

network error when i try to add a visa card

Hey there, khilex! We know how important it is to expand your library, and not being able to add a payment method can definitley put a hault to that. We'd love to look into this deeper with you. Please reach out to our support team here with the details of your issue and all troubleshooting steps you've tried so far. We'll do everything we can to get to the bottom of this together!