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Cannot change email

The email for my Oculus account was deleted by the server. I was able to change the email in my Facebook account and the code was sent to my new email with no problem.

In my Oculus account I entered the new email, then clicked "save." The message appears:

Verify your account

Please enter the code from your email to continue:
 
The code was never sent to the new email address as it did on the Facebook account. I tried 3 different emails and never received the code in any of them. For some reason I cannot get my headset to pair with my phone app, so I need this fixed so I can restore all my games if I need a factory reset. Please help.
1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Community Manager
Community Manager

Hey there @Brendasundayschool! We're sorry to hear you're having issues changing your email on your account. The reason for this is that when you go to change your email, the verification code is sent to the email that was previously on your account. Don't worry though if you can't get those emails, we can help! Just send us a PM so that we can get some more info from you and help change your email on our end. 

 

To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.


 

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1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there @Brendasundayschool! We're sorry to hear you're having issues changing your email on your account. The reason for this is that when you go to change your email, the verification code is sent to the email that was previously on your account. Don't worry though if you can't get those emails, we can help! Just send us a PM so that we can get some more info from you and help change your email on our end. 

 

To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.