cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot update apps on Oculus Home - please help!

PayneSculptures
Level 3

Hello Oculus friends!

I'm having a strange problem where I cannot update my Rift apps that currently have pending upgrades to install. Each one will download and then it just tries to install the update (counts from 1 - 100%) and the I get an error message saying: "Sorry, Oculus home could not installl *name of application*. Try contacting support."

I have home 1.11. The pending upgrades are Medium 1.04, Dead and Buried, Lucky's Tale, Bigscreen Beta.

Other notes: I have tried closing and reopening home, signing out and back into home, restarting the computer...even The beta reset.

Thoughts? Have any of you experienced this?

26 REPLIES 26

MadWolf7
Level 3
i disabled firewall first, my error, apologize,  and thanks again

XJS
Level 2
Hi all, exact same problem on the exact same games. Mcafee removed and everything downloaded instantly

PayneSculptures
Level 3
Hello All, when I also have been able to reliably fix the issue by disabling both McAfee firewall AND virus scanning. Only doing the firewall does not help but both together fixes it every time and allows updates to download. THANK You for your help on this matter!

Tim74UK
Level 4
I'm having this problem.
No apps will update, stuck on Attention required... installing third party etc...

I have disabled by antivirus and still nothing... I've repaired and still nothing.... I've uninstalled and reinstalled... still the same.

I'm guessing its a problem with home software.
My Rig: - Gigabyte Z97 X5 MB / Core i7 4790K @ 4.4Ghz - Water Cooled Coolmaster AIO Loop (Push - Pull Config)/ 16GB Corsair Dominator ram at 2400Mhz / Palit Jetsteam GTX 980 OC edition / 250GB SSD OS / Program Drive + 2 TB hard drive storage / Win 10

flexy123
Level 9
@cybereality what do you mean with "better folder with proper permissions". My OH system software is always on C:\Program Files\Oculus  (as is default), and I also checked and "OVRLibraryService" has full access to this folder. However, there are problems with automatic update of OH which basically NEVER works. It is also clear in the OVRLibraryService log that there is a problem either doiwnloading the archives from your server, or it may download them but can't access them then locally. (But to me it seems it doesn't even d/l them).
It references a Download folder within the Oculus folder as well as a tmp folder within the folder, but there is nothing in it. The log file clearly shows it tries to get the *.zip files from these folders but there is nothing there, so the automated update aborts.
Please advice, eg. in  particular about proper permissions that you refer to.
(Reinstalling or repair is not an option, this may well work, I want to know why it doesn't work from the software. It's at pending and never ever anything happens because of this).
Ty!
*** SNIP ***
[Debug] [2/19/2019 8:55:52 PM] Starting up OVRLibraryService v1.16.0.0.
[Debug] [2/19/2019 8:55:52 PM] Starting up.
[Debug] [2/19/2019 8:55:52 PM] IPC connection opened.
[Debug] [2/19/2019 8:55:52 PM] IPC thread running; waiting for Oaf to connect.
[Debug] [2/19/2019 8:55:52 PM] IPC connection established!
[Debug] [2/19/2019 8:55:52 PM] App libraries for this user: [CORE_DATA]
[Debug] [2/19/2019 8:55:52 PM] OVRLibraryService starting in service mode.  Arguments: [core-upgrade-chunked-start, C:\Program Files\Oculus\\Downloads\oculus-client\1549890179\oculus-client.zip, C:\Program Files\Oculus\\Downloads\oculus-client\1549890179\oculus-client.sig, C:\Program Files\Oculus\\Downloads\oculus-librarian\1549889881\oculus-librarian.zip, C:\Program Files\Oculus\\Downloads\oculus-librarian\1549889881\oculus-librarian.sig, C:\Program Files\Oculus\\Downloads\oculus-diagnostics\1549890121\oculus-diagnostics.zip, C:\Program Files\Oculus\\Downloads\oculus-diagnostics\1549890121\oculus-diagnostics.sig, C:\Program Files\Oculus\\Downloads\oculus-compat\1549890458\oculus-compat.zip, C:\Program Files\Oculus\\Downloads\oculus-compat\1549890458\oculus-compat.sig, C:\Program Files\Oculus\\Downloads\oculus-dash\1549892553\oculus-dash.zip, C:\Program Files\Oculus\\Downloads\oculus-dash\1549892553\oculus-dash.sig, C:\Program Files\Oculus\\Downloads\oculus-platform-runtime\1549892467\oculus-platform-runtime.zip, C:\Program Files\Oculus\\Downloads\oculus-platform-runtime\1549892467\oculus-platform-runtime.sig, C:\Program Files\Oculus\\Downloads\oculus-redistributable-installer\1549889787\oculus-redistributable-installer.zip, C:\Program Files\Oculus\\Downloads\oculus-redistributable-installer\1549889787\oculus-redistributable-installer.sig, C:\Program Files\Oculus\\Downloads\oculus-runtime\1549892511\oculus-runtime.zip, C:\Program Files\Oculus\\Downloads\oculus-runtime\1549892511\oculus-runtime.sig, C:\Program Files\Oculus\\Downloads\oculus-worlds\1549902402\oculus-worlds.zip, C:\Program Files\Oculus\\Downloads\oculus-worlds\1549902402\oculus-worlds.sig]
[Debug] [2/19/2019 8:55:52 PM] Creating NTFS transaction.
[Debug] [2/19/2019 8:55:52 PM] Creating NTFS transaction.
[Debug] [2/19/2019 8:55:52 PM] Operation failed.  Rolling back changes.
[Error] [2/19/2019 8:55:52 PM] Error starting chunked core update!
Daybreak.OVRLibraryService.Libraries.LibrarianException: Error acquiring package. ---> Daybreak.Core.Io+IoException: Error installing 'C:\Program Files\Oculus\tmp\afeb271c-8741-4e03-825a-be1e8f791821\package.zip. ---> System.ComponentModel.Win32Exception: The system cannot find the path specified
   --- End of inner exception stack trace ---
   at Daybreak.Core.Io.CopyFile(Nullable`1 transaction, String source, String dest)
   at Daybreak.OVRLibraryService.Libraries.LibrarianOperation.ExtractPackages(IntPtr transaction, IEnumerable`1 zips, String tempDir)
   --- End of inner exception stack trace ---
   at Daybreak.OVRLibraryService.Libraries.LibrarianOperation.ExtractPackages(IntPtr transaction, IEnumerable`1 zips, String tempDir)
   at Daybreak.OVRLibraryService.Libraries.LibraryController.<>c__DisplayClass13_0.<CoreUpgradeChunkedStart>b__0(IntPtr transaction)
   at Daybreak.Core.TxF.PerformBlockInTransaction(Func`2 block, Nullable`1 existingTransaction)
   at Daybreak.OVRLibraryService.Libraries.LibraryController.CoreUpgradeChunkedStart(List`1 zips, ChunkedProgressUpdater updater, OafCancellationHandler oafCancellationHandler, IChunkDownloader chunkDownloader)
[Debug] [2/19/2019 8:55:52 PM] Operation failed.  Rolling back changes.
[Error] [2/19/2019 8:55:52 PM] Exception in PerformBlockInTransaction():
System.Exception: Block returned ErrorAcquiringPackage.
   at Daybreak.OVRLibraryService.Libraries.LibraryController.<>c__DisplayClass19_0.<PerformBlockInTransactionDeprecated>b__0(IntPtr transaction)
   at Daybreak.Core.TxF.PerformBlockInTransaction(Func`2 block, Nullable`1 existingTransaction)
   at Daybreak.OVRLibraryService.Libraries.LibraryController.PerformBlockInTransactionDeprecated(Func`2 block)
[Warning] [2/19/2019 8:55:52 PM] Oaf IPC connection lost!
[Debug] [2/19/2019 8:55:52 PM] IPC connection destroyed.
[Debug] [2/19/2019 8:55:52 PM] Exiting with code 7 (ErrorAcquiringPackage).
****

LZoltowski
Volunteer Moderator
Volunteer Moderator

flexy123 said:

@cybereality what do you mean with "better folder with proper permissions". My OH system software is always on C:\Program Files\Oculus  (as is default), and I also checked and "OVRLibraryService" has full access to this folder. However, there are problems with automatic update of OH which basically NEVER works. It is also clear in the OVRLibraryService log that there is a problem either doiwnloading the archives from your server, or it may download them but can't access them then locally. (But to me it seems it doesn't even d/l them).
It references a Download folder within the Oculus folder as well as a tmp folder within the folder, but there is nothing in it. The log file clearly shows it tries to get the *.zip files from these folders but there is nothing there, so the automated update aborts.
Please advice, eg. in  particular about proper permissions that you refer to.
(Reinstalling or repair is not an option, this may well work, I want to know why it doesn't work from the software. It's at pending and never ever anything happens because of this).
Ty!
*** SNIP ***
[Debug] [2/19/2019 8:55:52 PM] Starting up OVRLibraryService v1.16.0.0.
[Debug] [2/19/2019 8:55:52 PM] Starting up.
[Debug] [2/19/2019 8:55:52 PM] IPC connection opened.
[Debug] [2/19/2019 8:55:52 PM] IPC thread running; waiting for Oaf to connect.
[Debug] [2/19/2019 8:55:52 PM] IPC connection established!
[Debug] [2/19/2019 8:55:52 PM] App libraries for this user: [CORE_DATA]
[Debug] [2/19/2019 8:55:52 PM] OVRLibraryService starting in service mode.  Arguments: [core-upgrade-chunked-start, C:\Program Files\Oculus\\Downloads\oculus-client\1549890179\oculus-client.zip, C:\Program Files\Oculus\\Downloads\oculus-client\1549890179\oculus-client.sig, C:\Program Files\Oculus\\Downloads\oculus-librarian\1549889881\oculus-librarian.zip, C:\Program Files\Oculus\\Downloads\oculus-librarian\1549889881\oculus-librarian.sig, C:\Program Files\Oculus\\Downloads\oculus-diagnostics\1549890121\oculus-diagnostics.zip, C:\Program Files\Oculus\\Downloads\oculus-diagnostics\1549890121\oculus-diagnostics.sig, C:\Program Files\Oculus\\Downloads\oculus-compat\1549890458\oculus-compat.zip, C:\Program Files\Oculus\\Downloads\oculus-compat\1549890458\oculus-compat.sig, C:\Program Files\Oculus\\Downloads\oculus-dash\1549892553\oculus-dash.zip, C:\Program Files\Oculus\\Downloads\oculus-dash\1549892553\oculus-dash.sig, C:\Program Files\Oculus\\Downloads\oculus-platform-runtime\1549892467\oculus-platform-runtime.zip, C:\Program Files\Oculus\\Downloads\oculus-platform-runtime\1549892467\oculus-platform-runtime.sig, C:\Program Files\Oculus\\Downloads\oculus-redistributable-installer\1549889787\oculus-redistributable-installer.zip, C:\Program Files\Oculus\\Downloads\oculus-redistributable-installer\1549889787\oculus-redistributable-installer.sig, C:\Program Files\Oculus\\Downloads\oculus-runtime\1549892511\oculus-runtime.zip, C:\Program Files\Oculus\\Downloads\oculus-runtime\1549892511\oculus-runtime.sig, C:\Program Files\Oculus\\Downloads\oculus-worlds\1549902402\oculus-worlds.zip, C:\Program Files\Oculus\\Downloads\oculus-worlds\1549902402\oculus-worlds.sig]
[Debug] [2/19/2019 8:55:52 PM] Creating NTFS transaction.
[Debug] [2/19/2019 8:55:52 PM] Creating NTFS transaction.
[Debug] [2/19/2019 8:55:52 PM] Operation failed.  Rolling back changes.
[Error] [2/19/2019 8:55:52 PM] Error starting chunked core update!
Daybreak.OVRLibraryService.Libraries.LibrarianException: Error acquiring package. ---> Daybreak.Core.Io+IoException: Error installing 'C:\Program Files\Oculus\tmp\afeb271c-8741-4e03-825a-be1e8f791821\package.zip. ---> System.ComponentModel.Win32Exception: The system cannot find the path specified
   --- End of inner exception stack trace ---
   at Daybreak.Core.Io.CopyFile(Nullable`1 transaction, String source, String dest)
   at Daybreak.OVRLibraryService.Libraries.LibrarianOperation.ExtractPackages(IntPtr transaction, IEnumerable`1 zips, String tempDir)
   --- End of inner exception stack trace ---
   at Daybreak.OVRLibraryService.Libraries.LibrarianOperation.ExtractPackages(IntPtr transaction, IEnumerable`1 zips, String tempDir)
   at Daybreak.OVRLibraryService.Libraries.LibraryController.<>c__DisplayClass13_0.<CoreUpgradeChunkedStart>b__0(IntPtr transaction)
   at Daybreak.Core.TxF.PerformBlockInTransaction(Func`2 block, Nullable`1 existingTransaction)
   at Daybreak.OVRLibraryService.Libraries.LibraryController.CoreUpgradeChunkedStart(List`1 zips, ChunkedProgressUpdater updater, OafCancellationHandler oafCancellationHandler, IChunkDownloader chunkDownloader)
[Debug] [2/19/2019 8:55:52 PM] Operation failed.  Rolling back changes.
[Error] [2/19/2019 8:55:52 PM] Exception in PerformBlockInTransaction():
System.Exception: Block returned ErrorAcquiringPackage.
   at Daybreak.OVRLibraryService.Libraries.LibraryController.<>c__DisplayClass19_0.<PerformBlockInTransactionDeprecated>b__0(IntPtr transaction)
   at Daybreak.Core.TxF.PerformBlockInTransaction(Func`2 block, Nullable`1 existingTransaction)
   at Daybreak.OVRLibraryService.Libraries.LibraryController.PerformBlockInTransactionDeprecated(Func`2 block)
[Warning] [2/19/2019 8:55:52 PM] Oaf IPC connection lost!
[Debug] [2/19/2019 8:55:52 PM] IPC connection destroyed.
[Debug] [2/19/2019 8:55:52 PM] Exiting with code 7 (ErrorAcquiringPackage).
****



@cybereality is no longer with Oc@cybereality

What might be happening is that your antivirus maybe deleting this file as Oculus tries to download it. Are you running any antivirus/antimalware software?
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

flexy123
Level 9
NOD32, but I also tested w/ disabling it (as well as disabling defender). (I also added exclusions to any Oculus paths to NOD32, just to be double-safe.)

I have no idea what is wrong here, but everything points to a permission problem.