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Cant Install/Uninstall apps while apps are running?

SCL.Ewizzle
Level 2

Nothing is open on my pc but i cant uninstall or install anything through the Oculus app. Getting kind of ticked off since its been error, after problem, after bugfix, after update with this headset its not even worth. 

 

PLS HELP!

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey @SCL.Ewizzle! We know app issues in general can be pretty disheartening, so we'd love to lend a hand! 

 

To gain some insight, could you please answer the following:

 

  • When was this first noticed?
  • What have you already attempted? (So to not repeat anything)

 

Could you test a clean install of Oculus Home with the following steps:

 

  1. Disconnect the Rift/Link cable from the computer.
  2. Disconnect your computer from the internet.
  3. Backup any necessary content.
  4. Reboot into Safe Mode.
  5. Uninstall Oculus Home using the Control Panel.
  6. Delete all Oculus folders from the following folder:
    • C:\Program Files
  7. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
  8. Restart your computer in normal mode.
  9. Reconnect your computer to the internet.
  10. Install Oculus Home again using the setup tool from our website here.
  11. Run Oculus Home as Administrator
  12. Reconnect the Rift/Link cable and re-test the headset.

 

Let us know if that does anything for you!

OculusSupport
Community Manager
Community Manager

Hey again @SCL.Ewizzle! We're just checking up to see if those steps seemed to help out any. 

 

If not, feel free to reach back out anytime for some further support!