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Cant add my prepaid visa giftcard

NameX
Level 2
So. I recently got an oculus quest and I got a $100 prepaid visa giftcard. So I tried putting it into the Oculus app many times now, it always says theres an issue with the zip code! So I put the same giftcard into my Xbox One after, and it worked. This is a problem, because there are many games I want to buy for my first VR experience, and I cant buy them because my giftcard wont work. If anyone knows a solution please help out.
4 REPLIES 4

myblueshadow
Level 2

I am as well having the same troubles. I bought a 100$ visa giftcard and it will not let me add it as a form of payment. You would think they would fix this quicker since were basically giving them money.

cnicholson5
Level 2

I am having. The same issues 

Keed23
Level 2

I see alot of people having this issue. Oculus needs to fix their system this is ridiculous. How do you expect to compete with other vr headset when yours is the only one that does this dumb stuff. Seriously thinking about returning this and waiting for psvr2.

OculusSupport
Community Manager
Community Manager

We do have a couple rules that a payment method must follow in order for us to see it as a viable method:

  • The card must be associated with a billing address
  • The card must be able to have funds added/reloaded to it. E-cards and virtual MasterCards should work, but most Gift cards do not have this option
  • There cannot be purchasing restrictions placed on the card.
  • The network cannot have any purchase restrictions to prevent online payments
  • Postal codes that do not follow the correct format will result in “invalid postal code”

Gift cards don't meet these requirement, thus we don't currently take them as a valid payment!