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Cant download any games

mmossy
Honored Guest

hello I've been trying to download games on my rift but every time I try I get a notification saying "sorry, we couldn't install (game name)" I've tried many things to fix it but nothing has worked 

2 REPLIES 2

oculusgoss
Honored Guest

i have the same problem trying to download medal of honer for almost a month now and it stop wile downloading,

and nothing i try seemes to work. and resume only starts it back over

MetaQuestSupport
Community Manager
Community Manager

Hey there, thanks for reaching out. We see that you are having issues with being unable to download games on your Rift device. This is absolutely a hindrance to the experience we want you to have and we also want you to experience your new games. 

 

It is possible that this issue is related to the outages we had recently. A fix has been found and is being rolled out to all devices. We do not have any information on when this will be complete and we'll update everyone when it's fully deployed.

 

In the case it is not related to the outage, we recommend submitting a support ticket on our website here: https://ocul.us/ContactSupport.

 

If you so prefer, you can instead send us a PM here on the forums directly. Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!