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Charging troubles

ToyzInTheAttic
Level 2

I'm having trouble charging my Quest 2. I can plug it in before I go to work or before I go to bed and the orange light comes. When i get to check on it there is a orange light and white light cycling and the battery is less than 10%. I have tried all the cords and power blocks in my house, tried to connect to PC and even tried my battery pack. Tried with the headset in sleep mode as well as fully powered off.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hi ToyzInTheAttic! We want to look into this with you so we can get your headset properly charging again, so please PM us here or click HERE to submit a support ticket. We'll take care of you. Thanks!