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Connected to wifi but no Internet

ShayJam
Level 2

Really beginning to loose my head with this. Tried disconnecting and reconnecting. Never had a problem up to this point so what's the cause. Bit of help would be appreciated. I've tried a different WiFi source reboot but nothing seems to work

3 REPLIES 3

ShayJam
Level 2

Forgot to say everything else with WiFi working no issues 

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there,

Please dont lose your head! We can help you.

If you're having trouble with your Quest 2 not detecting or connecting to Wi-Fi during the initial setup, check out these initial setup troubleshooting steps.

However,  You can run a self diagnostic test on your network. 

To troubleshoot Wi-Fi issues using RouteThis Helps:

You can use RouteThis Helps, an app for your iOS or Android phone or tablet, to help diagnose your Wi-Fi issues.

 

Download RouteThis Helps app on your iOS or Android phone or tablet.2.

  1. Open RouteThis Helps app and tab Begin

  2. Enter the code FBRL.

  3. When the scan finishes, you will see a screen displaying your Wi-Fi speed result. Tap Improve Device Performance and follow the instructions in the app.

  4. Stand within 6 feet of your Oculus Headset and tap Next, then tap Network Scan.

  5. The scan takes about 2 minutes. Keep the app open while the scan is running.

  6. When the scan finishes, you will see a screen displaying your Wi-Fi speed result. Tap Improve Device Performance and follow the instructions in the app.

If you still can't connect to Wi-Fi, please contact Oculus Support. In the top right of the RouteThis Helps app, find Your Key and include the code in your Oculus Support request.

 

vividpixel
Level 3

Some things you might find helpful:

1) Reboot your modem/router (unplug, wait a couple minutes, then plug back in). If you have a modem and router separately, you want to first reboot the modem, then reboot the router afterward.

2) Separate your 5Ghz and 2.4Ghz networks if they currently share the same SSID (wifi network name). Then try connecting specifically to the two different networks to see if at least one of them works. If you don't know how to do this, you might want to get help from either your ISP or from the manufacturer of your router. If it's an ISP-provided device you can probably log into your account on their site or app and find a way to separate your network names from there.