02-19-2022 08:57 AM
For some reason my quest 2 controller grip doesn’t register that I click it, obviously this is a big issue for any games that require that grip to hold weapons like super hot
02-20-2022 10:19 AM
Hey Jayden002. Thanks for reaching out. We share with your concerns regarding your controller. We're going to make sure that we get to the bottom of this and get you back to playing Super Hot 😃!
For starters can we please try preforming a soft reset. you can do this by taking out the batteries for 30 seconds and re-putting them in.
We can also try unpairing and repairing your controllers. Here are some awesome steps on how to do so:
To unpair your controllers:
To repair your Oculus Touch controllers:
Tap Devices in the bottom right corner of your app.
If the persists can you please PM us and we can further assist you to resolve this issue. We're more than happy to assist you 🤗
07-22-2022 11:44 AM
i tried to do that but it didint work
07-22-2022 01:50 PM
Hey there milan06870! We get what its like getting into your game, only to get your controller not responding. Let's see what we can do to get you back into gaming.
Can you try these steps:
If these steps do not work to help your controller, please reach out to support for that one on one experience to further help you HERE.
10-20-2023 07:45 PM
Hello — I am having a similar problem, but it is the controller button getting physically stuck, in the downward pressed stage when used. Do you have any other tips I could try? Obviously this renders most games unplayable 😔
11-01-2023 03:33 PM
Hey @jtmichels and thank you for your patience! We understand that you're having problems with your controller being physically stuck and know how this can affect your gameplay. No worries; we'll be happy to help. In this case, our team may need to take a closer look to determine the appropriate next steps. Please get in touch with our support team by visiting this link here. We'll be looking forward to getting you back in the game!