cancel
Showing results for 
Search instead for 
Did you mean: 

Controller tracking

Ricky.playsvr
Level 2

both left and right of my oculus controllers have problems with their tracking and vibration is there anything I can do? 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Oh no! We do not want our customers to experience this. We'd be happy to see what we can do to help you.

 

We may need to ask some questions to better help us.

  • Has anything changed in your play area? New furniture, lights, etc?
  • Can you describe your play location for me?
  • Is the play area too dark or too bright?
  • Is the tracking turned on?( steps are included below)
  • Can you reboot the device

 

Turn on tracking

  • Click on the clock on the left side of the universal menu
  • Select Settings
  • Select System from the Settings panel
  • Select Headset Tracking from the left side panel
  • Make sure Headset Tracking is ticked

 

Once we have this information, we can further assist you. We look forward to your response.