09-24-2021 05:25 PM
I updated my mobo: MSI tomahawk B550
and my CPU: 5600x
after that, the audio sounds like crackling/popping. Everything else works fine.
Any ideas?
Ive changed all usb seats, reinstalled oculus etc. nothing works
Solved! Go to Solution.
08-21-2023 05:41 PM
Oculus ended up replacing my headset and it worked, after spending countless hours on various solutions.
09-25-2021 06:14 PM
Hi there,
We would love to help you get your audio back, please help us to clarify this matter, by letting us know if you are hearing any sound at all or possibly just the crackling in the headset?
If you are no longer hearing sound please follow these steps:
Please respond back here and let us know how this has helped you.
09-26-2021 01:28 AM
09-26-2021 12:12 PM
Hey again,
We are going to keep doing our best to help out. For now, we'd like to as a few more questions.
Yes these are some pretty basic questions, but having a solid base to work with is paramount to moving forward with a clear idea in mind.
09-28-2021 10:34 AM
Thank you for your time.
I am using the buit-in speakers. Not externals.
I have tried external headphones through the 3.5mm jack (located on the rift s itself) and the crackles/pops remain. Not worse/not better.
I did a fresh install of Windows 10, updated to the latest version, and I use the oculus app too, updated. I have also tried the beta version- with no luck.
I am not sure i understand what headset up to date means. I use the oculus App for any updates.
What i found intersting is that occasionally i get an oculus app red error message: headphones have no audio. If I reseat the usb drive, the message will disappear.
I have updated the bios of my motherboard, and I have tried other USB seats. If I use the 2.0, the audio gets much worse.
09-28-2021 10:44 AM
Hey there StefanosG, thanks for providing that information! I see you mentioned you use the oculus app for any updates. Please make sure the relevant audio drivers for your motherboard are installed and updated from the manufacturer's website. Also, be sure all oculus drivers are up to date and you aren't using any third party audio programs like VoiceMeeter or an audio mixer, as these are known to cause audio popping issues. Cheers!
09-28-2021 10:50 AM
As my main audio driver is my Sound Blaster Z (I do not have Realtek Audio Installed), installed with the latest drivers. My guess would be that oculus does not uses the Sound Blaster Z drivers as it is not connected to it, but through USB. Do you think it is a good idea to install the realtek drivers also?
I do not use third party programs.
09-28-2021 11:28 AM
Hey there Stefanos, thanks for the reply! We recommend using realtek drivers, as the Sound Blaster Z PCIE card seems to have a popular problem of audio popping with the Rift S.
10-04-2021 07:36 AM
Hello there!
I removed the Sound Blaster Z pcie completely from the motherboard, uninstalled the drivers. Installed the Realtek Drivers, but still it didnt make any difference.
Do you have any other ideas?
Thank you.
10-04-2021 09:02 PM
I’m having the exact same issue