We would love to help you get your audio back, please help us to clarify this matter, by letting us know if you are hearing any sound at all or possibly just the crackling in the headset?
If you are no longer hearing sound please follow these steps:
Please respond back here and let us know how this has helped you.
We are going to keep doing our best to help out. For now, we'd like to as a few more questions.
Yes these are some pretty basic questions, but having a solid base to work with is paramount to moving forward with a clear idea in mind.
Thank you for your time.
I am using the buit-in speakers. Not externals.
I have tried external headphones through the 3.5mm jack (located on the rift s itself) and the crackles/pops remain. Not worse/not better.
I did a fresh install of Windows 10, updated to the latest version, and I use the oculus app too, updated. I have also tried the beta version- with no luck.
I am not sure i understand what headset up to date means. I use the oculus App for any updates.
What i found intersting is that occasionally i get an oculus app red error message: headphones have no audio. If I reseat the usb drive, the message will disappear.
I have updated the bios of my motherboard, and I have tried other USB seats. If I use the 2.0, the audio gets much worse.
Hey there StefanosG, thanks for providing that information! I see you mentioned you use the oculus app for any updates. Please make sure the relevant audio drivers for your motherboard are installed and updated from the manufacturer's website. Also, be sure all oculus drivers are up to date and you aren't using any third party audio programs like VoiceMeeter or an audio mixer, as these are known to cause audio popping issues. Cheers!
As my main audio driver is my Sound Blaster Z (I do not have Realtek Audio Installed), installed with the latest drivers. My guess would be that oculus does not uses the Sound Blaster Z drivers as it is not connected to it, but through USB. Do you think it is a good idea to install the realtek drivers also?
I do not use third party programs.