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Credit gone due to servers down

Enda
Level 4
I had some credit left yesterday that I was trying to use up buying a game, but the servers were down all day and I could not make the purchase, today it is working again but my credit has now expired.  Is there anyway I can get this back for one day seeing as the servers were down yesterday making it impossible to make a purchase? 
Enda _____________________________________________________ Check out the Original Enterprise and TNG Bridges in VR http://www.endaoconnor.com/ImagesPage/images.html _____________________________________________________
1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Enda said:

I had some credit left yesterday that I was trying to use up buying a game, but the servers were down all day and I could not make the purchase, today it is working again but my credit has now expired.  Is there anyway I can get this back for one day seeing as the servers were down yesterday making it impossible to make a purchase? 


Hey @Enda, I'm sorry to hear you weren't able to use your credit before it expired because of the servers being down yesterday. Please contact support at https://support.oculus.com/885981024820727 so we can look into this for you. Thanks! -Rick