Can we please talk about how truly disgusting Oculus Support is,
Leave chats before you are finished
Dont even bother to listen to what you are saying
And wont do anything when you report them
I have never in my life seen customer support this bad
IF YOU ARE THINKING ABOUT GETTING AN OCULUS PRODUCT DONT SAVE UP AND GET A HTC VIVE OR A INDEX
I've pretty done with Oculus as well to be honest.
They have had my faulty headset for nearly 2 months now.
Can't play the games I've purchased, lost contact with 8 months of good friends I had built up on the platform.
Their processes and procedures are obviously very broken.
TICKET - 3575945
Hello, thanks for bringing this to our attention. We do not like to hear that you have not had a good experience with us. Upon checking our records, we noticed that your support ticket is still open under review. We apologize for the delay and ask that you bear with a little longer as we work towards resolution.
Your agent should be notifying you with a status update soon.
Thank you in advance for your patience and understanding.
Honestly, I don't think they care. The best thing you can do is send a message with your wallet and your next purchases. I have near 7 years worth of loyalty and have no access to my games or purchases including 4 headsets, countless sensors, accessories etc. All bricked until they fix the PC app. It's been several weeks. Scripted and generic responses that a fix is in the works is all we get. If this was Quest 2 it would have been fixed in a couple of days.
With businesses, universities, enthusiasts all feeling left behind due to these issues and software problems it's fairly easy to predict that oculus is well on it's way to loosing the VR/AR race.