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Customer support

jaffacake2309
Level 3

Can we please talk about how truly disgusting Oculus Support is,

They lie
Leave chats before you are finished

Dont even bother to listen to what you are saying

And wont do anything when you report them

I have never in my life seen customer support this bad 

 

IF YOU ARE THINKING ABOUT GETTING AN OCULUS PRODUCT DONT SAVE UP AND GET A HTC VIVE OR A INDEX

11 REPLIES 11

ChipTivo
Level 5

I've pretty done with Oculus as well to be honest. 

 

They have had my faulty headset for nearly 2 months now. 

Can't play the games I've purchased, lost contact with 8 months of good friends I had built up on the platform. 

 

Their processes and procedures are obviously very broken. 

 

TICKET - 3575945

Hello, thanks for bringing this to our attention. We do not like to hear that you have not had a good experience with us. Upon checking our records, we noticed that your support ticket is still open under review. We apologize for the delay and ask that you bear with a little longer as we work towards resolution.

 

Your agent should be notifying you with a status update soon. 

 

Thank you in advance for your patience and understanding. 

Standard copy and paste response again Oculus. 

Please try harder and simply resolve the problem by authorising a replacement. 

Shouldn't take 8 weeks and counting..... 

 

Thanks

shogunmn
Level 7

Honestly, I don't think they care. The best thing you can do is send a message with your wallet and your next purchases. I have near 7 years worth of loyalty and have no access to my games or purchases including 4 headsets, countless sensors, accessories etc. All bricked until they fix the PC app. It's been several weeks. Scripted and generic responses that a fix is in the works is all we get. If this was Quest 2 it would have been fixed in a couple of days. 

 

With businesses, universities, enthusiasts all feeling left behind due to these issues and software problems it's fairly easy to predict that oculus is well on it's way to loosing the VR/AR race. 

"Your agent should be notifying you with a status update soon. "

 

Hi Oculus Support

 

Can you please be more specific and define the word "soon" please. 

I was told 24 hours over 6 weeks ago. 

 

Just want some clarification please. What do you mean by soon?

Many Thanks

avensis18
Level 4

I agree Oculus support is really awful, it's a shame

It really is the worst. 

 

I need a contact at Meta to get a full refund for my product they have now had over 2 months. 

 

Support aren't giving me any explanation or support anymore. 

 

 

I still have not gotten anything back so guess that isnt happening is it 

I just need a phone number, email, or postal address for a management team at Meta.