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Customer support

jaffacake2309
Explorer

Can we please talk about how truly disgusting Oculus Support is,

They lie
Leave chats before you are finished

Dont even bother to listen to what you are saying

And wont do anything when you report them

I have never in my life seen customer support this bad 

 

IF YOU ARE THINKING ABOUT GETTING AN OCULUS PRODUCT DONT SAVE UP AND GET A HTC VIVE OR A INDEX

11 REPLIES 11

good luck with that meta is air tight no way in so to speak the management team is kept hidden it would seem as the only management info you can find comes up with Zuckerberg's name 

Sunbro13
Explorer

I unfortunately dont have a solution but you might find yourself a little bit less alone. Not the exact same problems but indeed; oculus seems to work very hard on trying to stay hidden. Asked for superiors, phone numbers and the like but was always met with very *customer service* answers that leads absolutely nowhere. I dont blame support. I blame oculus not giving them the tools to help or oculus themselves not stepping in front when these things happen. Keep trying friend