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Delivery

dr34dwriter
Honored Guest

I order an oculus quest 2 on August 7th and it still hasn't arrived, why is that?

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there! Thanks for bringing this to our attention. We certainly understand wanting to ensure you get your order without delay. You can follow the steps below to check on the order status of a recently purchased product.

 

If you purchased with a logged-in account:

 

1. Log in to your account.

2. Click on your account icon in the top right and click .

 

3.Go to My Orders and click on the specific order you're trying to track.

  • After clicking on your order, the order status and tracking information for the specific order will be shown.

If you purchased as a guest:

 

1. Locate your order from Oculus in your email.

 

2. Click on your Order Number link. Clicking the link will take you to the Oculus website, notifying you that an email will be sent with your order information.

 

3.Navigate back to your email and open Your Oculus Order email. Click on the link provided to access your order information.

  • From here, you'll see the order status for your purchased item.

If you need more assistance, please submit a ticket with Oculus Support. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

grunttrooper
Protege

because they have your money already

grunttrooper
Protege

forget the runaround that guy gave you.  call your bank and report the theft