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Didn’t get the credit from Referral code

LegendHero624
Level 2

I purchased my quest 2 yesterday and before I set it up I used a friends referral and said it accepted. I made sure to sign up with the same account and after I set it up it never gave me the credit nor confirmed I actually set it up on his end. Does anyone know a solution?

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there! We see you have some concerns regarding the referral program. No worries, we're here to clear some things up for you. In order to properly participate in the referral program the referral must be accepted before activating the brand new headset. The account that you accept the referral with must not have been associated with a device before, and the device cannot have been activated before you purchased it.

 

We hope this information and the support article linked above helps clear things up for you. If you have anymore questions or concerns regarding the referral program, you're welcome to send us a Private Message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.