05-24-2022 05:22 AM
Hi there,
Sorry for my broken English because it's not my native language, I'll do my best to explain the issue that I have.
I bought my Meta quest 2 few days ago and it's been working fine until yesterday.
I don't have Sidequest or any patches installed but for some reason my display is no longer the same.
Everything is zoomed in right now including the Meta logo and the 3 dot when you're booting up.
Menu is zoomed in and close as well. (Beat Saber seems to be displayed fine, I haven't played regular
VR games yet)
What bothers me so much is so when I played 360 VR video in Youtube, since the picture is so close to me
with poor resolution and blurry and now I can no longer enjoy the 360 VR experience.
I tried soft boot and factory reset two times it didn't work, I came across with some articles saying it might be an
overheat issue, I followed their tricks like shut down the headset and wait for few hours and i also tried having
battery drained to zero and recharged .
None of them worked, the only thing i can think of it is getting the version updated to V40 (currently on V39,
I am not sure if I had V40 running before factory reset but update is no longer showing available now ),
I desperate need some help or someone can point me to the right direction.
05-24-2022 07:29 AM
Spoke with Tech support over the phone and we spent like 80 min to troubleshoot, turned out it could be my battery causing the problem so replacement is needed.