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Display and menu zoomed in issue

Lanwood
Level 2

Hi there,

 

Sorry for my broken English because it's not my native language, I'll do my best to explain the issue that I have.

 

I bought my Meta quest 2 few days ago and it's been working fine until yesterday.

 

I don't have Sidequest or any patches installed but for some reason my display is no longer the same.

 

Everything is zoomed in right now including the Meta logo and the 3 dot when you're booting up.

 

Menu is zoomed in and close as well. (Beat Saber seems to be displayed fine, I haven't played regular

 

VR games yet)

 

 

What bothers me so much is so when I played 360 VR video in Youtube, since the picture is so close to me

 

with poor resolution and blurry and now I can no longer enjoy the 360 VR experience.

 

 

 

 

I tried soft boot and factory reset two times it didn't work, I came across with some articles saying it might be an

 

overheat issue, I followed their tricks like shut down the headset and wait for few hours and i also tried having

 

battery drained to zero and recharged .

 

None of them worked, the only thing i can think of it is getting the version updated to V40 (currently on V39,

 

I am not sure if I had V40 running before factory reset but update is no longer showing available now ),

 

I desperate need some help or someone can point me to the right direction.

 

 

 

 

 

 

 

 

 

1 REPLY 1

Lanwood
Level 2

Spoke with Tech support over the phone and we spent like 80 min to troubleshoot, turned out it could be my battery causing the problem so replacement is needed.