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Double check zip code and try again

thamonster190
Level 2

So I tried buying a new controller from you guys and I am using a debit card and it is not working I used the billing address and everything I also used a second card and it didn’t work is there another way to still buy it then 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey thamonster190! We noticed you were having some payment issues when trying to order a controller from our site. We'd love to take a deeper look into that. 

 

Just to confirm, do the cards fit the following requirements:

 

  • Visa/MasterCard/AMEX
  • Associated with a billing address
  • Able to have funds added/reloaded to it. Most Gift cards do not have this option
  • There cannot be purchasing restrictions placed on the card
    • Payment restrictions can be placed by: users, businesses, financial institutions or governments ; some examples of restrictions include currency, and transaction amounts
  • The network cannot have any restrictions to prevent payments
  • Postal codes that do not follow the correct format will result in “invalid postal code”

 

If so, feel free to reach out here where we can provide some further support!