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ERROR IN LOADING HORIZON WORKROOM

geis.teacher
Level 2

All of my team (8 Oculus sets) failed to load Horizon Workroom after we enter the lobby / desk when clicking the app. You may refer to the picture attached for the error message pop-up:

 

Detail error messageDetail error message

6 REPLIES 6

geis.teacher
Level 2

FYI we are facing this problem while accessing it from Kuala Lumpur, Malaysia

NathanSudo
Level 4

A number of us from the Horizon Workrooms Community are having the same issue!   We have a meetup planned in a couple hours, hopefully we can get this resolved. 

 

I wonder if it's an issue with people who don't have v44 of Quest 2 software but have the updated version of Workrooms?  Not sure

 

It's not location dependent because our community members are from all over.  I'm seeing exactly what @geis.teacher is seeing! 

 

 

Aerisita
Level 2

Facing the same issue in Texas.

pdiegolopez
Level 2

Same in spain

joao.carlos
Level 2

same in brazil

NathanSudo
Level 4

Looks like things are working again now for people, we are getting reports from the community that people are able to use Workrooms again!