My Elite Battery Headband is not charging or providing power to the headset. When it is connected to the headset, the modified headset icon (with the line over it) that should show in the control panel is not there. Only the default headset icon shows. Is there any reset on the battery or any other troubleshooting or is this just a support ticket?
I am having the same issue - The Elite Strap Battery will not charge. It is not recognized by the headset I am assuming because it is dead. I just noticed tonight. I have tried different cables, power blocks, wall outlets - nothing helps. I can connect the power cable directly to the headset and charge the headset but not the Elite Strap Battery. I have submitted a support ticket - Waiting for a response. Pre-purchased items before release date of Oct 13th. Sat in boxes until Dec 24th. Only been used 2 weeks. No damage to the ports or any device. Stored in the case while not in use. The setup has been used maybe 10 times in the 2 weeks of use.