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Elite battery headset not charging

sj3vans
Level 3
My Elite Battery Headband is not charging or providing power to the headset.  When it is connected to the headset, the modified headset icon (with the line over it) that should show in the control panel is not there.  Only the default headset icon shows.  Is there any reset on the battery or any other troubleshooting or is this just a support ticket?
1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Oculus Community Manager
Oculus Community Manager
Hey, please do submit a support ticket by clicking here! We'll be happy to lend you a hand.

View solution in original post

5 REPLIES 5

KtownsF1n3st
Level 2
I have this same issue. It just started last night. Elite strap will not charge or charge the headset. Its like its completely dead.

OculusSupport
Oculus Community Manager
Oculus Community Manager
Hey, please do submit a support ticket by clicking here! We'll be happy to lend you a hand.

View solution in original post

CyberknightVR
Level 2
I am having the same issue - The Elite Strap Battery will not charge. It is not recognized by the headset I am assuming because it is dead. I just noticed tonight. I have tried different cables, power blocks, wall outlets - nothing helps. I can connect the power cable directly to the headset and charge the headset but not the Elite Strap Battery. I have submitted a support ticket - Waiting for a response. Pre-purchased items before release date of Oct 13th. Sat in boxes until Dec 24th. Only been used 2 weeks. No damage to the ports or any device. Stored in the case while not in use. The setup has been used maybe 10 times in the 2 weeks of use.

Me too. Happened all of a sudden 

sj3vans
Level 3

I opened a case with Oculus and since it was still under warranty, they replaced it.  The new one works as expected.