01-04-2021 11:13 AM
Solved! Go to Solution.
01-06-2021 12:33 AM
07-28-2023 10:26 AM
Meta has shipped me a new Elite Strap with Battery. I expect it will arrive 8/1/23.
I'm a happy camper. Thank you for checking in on me!
01-05-2021 12:02 PM
01-06-2021 12:33 AM
01-08-2021 10:30 PM
05-14-2021 10:55 PM
Me too. Happened all of a sudden
09-10-2021 07:42 AM
I opened a case with Oculus and since it was still under warranty, they replaced it. The new one works as expected.
01-24-2022 06:22 AM
I have exact same experience, can't find fix
04-12-2022 06:52 PM
I have the same issue, I opened a ticket, they told me the serial number was on a list to fix, then a month later they said it wasn't. I still have the emails, only used it for 3 months. Am I now just stuck with a strap that doesn't change. Purchased the end of November. I would of hoped Oculus would back there stuff better than this. I have 2 Oculus quest 2 now, purchased one for my wife. Now I am looking at 3rd party straps because Oculus isn't helping at all.
04-25-2022 06:05 PM
Same
05-09-2023 12:26 AM
Same here. I've tried everything. Battery in elite strap will not take a charge, and does not show up as being attached when it is. If I attempt to charge the headset by plugging into the head strap battery with the head strap plugged into the headset, the headset battery completely drains.