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Elite headstrap

gordon_pool
Level 2
My headstrap broke after a few weeks of light use wich was reported to support on 11/12/2020. They finally asked for the broken strap to be returned wich it was on 02/12/2020. Here we are on 15/02/2021 and no further forward. Any suggestions?
5 REPLIES 5

abtine
Level 2
Mine broke after a couple of weeks, with very light usage (less than three hours total)!!!
Bad construction material. Needs recall

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OculusSupport
Oculus Community Manager
Oculus Community Manager
Hi there! When the replacement strap arrives at our warehouse, we estimate a 3-5 business day wait as we process the return and prepare the replacement for shipment.When the strap is sent out to you, you should receive an email confirming this along with a tracking number. If it takes any longer than that, please reach back out to us through your ticket so that we can help out. Thanks!

gordon_pool
Level 2
It's been over 2 months and I still do not have a replacement! Not so sure about this 3-5 days you say

Grumpymonk001
Level 2
where do i send my broken strap to is it the place i bought it

Resistoon
Level 4
Grumpymonk001 - You send it to Oculus.