My headstrap broke after a few weeks of light use wich was reported to support on 11/12/2020. They finally asked for the broken strap to be returned wich it was on 02/12/2020. Here we are on 15/02/2021 and no further forward. Any suggestions?
Hi there! When the replacement strap arrives at our warehouse, we estimate a 3-5 business day wait as we process the return and prepare the replacement for shipment.When the strap is sent out to you, you should receive an email confirming this along with a tracking number. If it takes any longer than that, please reach back out to us through your ticket so that we can help out. Thanks!