07-05-2022 11:11 PM
I've been trying to play games on my device but everytime I select an app it kicks me and when I go into the quest store it gives me error HDSLVC2 I've tried rebooting it I've re-entered the WiFi password can you help?
07-06-2022 11:57 AM
Hey there, @gargia123! We know how important it is to have a working experiences store and apps, so we'd be glad to lend a hand!
To gain some insight, could you please answer the following:
It does also warm our heart to see you're a couple steps ahead already. We do have some more things you could test out right below:
Let us know how that works out for you!
07-07-2022 01:21 PM
Hey again, @gargia123! Just checking in to see if the previous steps seemed to help. If not, reach back out and we can look at some other possibilities!
07-11-2022 12:09 PM
I did everything you said to do and it still didn’t work what do I do now
07-11-2022 12:43 PM
Thank you for the update, @jaycruz09! As for now, we do have just a couple more steps to suggest.
Could you test out the following:
If that doesn't work, last but not least, we suggest a factory reset with the below steps:
Performing a factory reset will delete all headset content, and in-game data, to be started up as if brand new. Purchases previously made will still be linked to your Oculus account.
In regards to your in-game data. We do have an Oculus Cloud which developers can choose to opt-in and out of anytime. The developers can also choose exactly what they would like to be uploaded to the Cloud.
To find which of your downloaded apps are supported by Cloud Backup, as well as the last backup time and backup size:
Let us know how that works for you!
07-12-2022 11:00 AM
Hey again, @jaycruz09! Just checking in to see if you were still in need of some assistance. If so, feel free to reach back out anytime!
07-13-2022 03:35 PM
Not him but I have the same problem for over a week and have done everything mentioned but factory reset it. I reached out to Oculus support last week and never got a response.
07-13-2022 04:45 PM
Hey @Ocelot45x, thanks for reaching out with this update! Glad to know you've attempted everything listed so far besides the factory reset.
If that doesn't seem to help out, feel free to hit up our PMs as we'd love to look into your support ticket.
To do so, select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message.
07-16-2022 07:20 PM
I have tried all the steps and it still did not work as well as my profile not loading and showing that I have no games
07-18-2022 02:37 PM
Hey @AndyMan1528! We would like for you to reach out to us in a private message with all of the troubleshooting steps you've tried thus far.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.