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Error during instalation of oculus app

Jokpau
Level 2

Hello, 

I have a problem with installing the oculus app. I had it installed previously but needed to reinstall it and everytime I try to install, it goes through to about the middle of installation and then says that it encountered an error.  I removed all files prior to installation, I have enough disk space to install. I partially tried looking on how to solve this on other support threads, but couldn't manage to fix the issue. The oculus setup log should be attached to the bottom, but I think that the most important lines are:

 

[Error] [2021-10-27 23:16:53] Uncaught exception!
Daybreak.OVRLibraryService.Libraries.LibrarianException: Error creating 'C:\Program Files\Oculus\Support\oculus-worlds\Home2\Content\Paks\Home2-WindowsNoEditor.pak'. [112] ---> System.IO.IOException: There is not enough space on the disk.

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.SetLengthCore(Int64 value)
at System.IO.FileStream.SetLength(Int64 value)
at Daybreak.OVRLibraryService.Packages.ChunkedPackageInstaller.AllocateAndCopyExistingData(String destDir, CancellationToken token, ChunkedProgressUpdater updater, Boolean hardlinkWholeFiles)
--- End of inner exception stack trace ---
at Daybreak.OVRLibraryService.Packages.ChunkedPackageInstaller.AllocateAndCopyExistingData(String destDir, CancellationToken token, ChunkedProgressUpdater updater, Boolean hardlinkWholeFiles)
at Dawn.Setup.InstallChunkedPackagesStep.InstallChunkedApplication(Nullable`1 transaction, Application app, CancellationToken cancellationToken, String installDirectory, String downloadCache)
at Dawn.Setup.InstallChunkedPackagesStep.InstallImpl()
at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)
[Debug] [2021-10-27 23:16:53] Install 'Dawn.Setup.InstallChunkedPackagesStep' failed.
[Warning] [2021-10-27 23:16:53] Rolling back installation.

 

It says that I don't have space when it is downloading 5 gigabytes, says that it needs 9 gb, doesn't download when less than 15 is availiable and I have 20 free. I would be thankful if someone could help.

Jokpau

I hope that it's okay if I put the log in a google document: https://docs.google.com/document/d/13z80gHHr5cs4kAp6M2p4yYt4uVp8sqKWdzzAgMyOkeg/edit?usp=sharing

 

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello there, thanks so much for providing us with this information. We see you're having issues installing the Oculus app and we would love to help out! If you don't mind, please submit a support ticket here. Also, please don't forget to include the logs you've provided--one of our agents will reach out to you soon. We can't wait for you to get back in the game!

I already did that