04-05-2021 02:29 AM
Morning,
I have an issue with my quest 2 where when i switch it on it goes into passthrough mode. I have factory reset it but it still does it randomly and there is no way to get to any menu to start games. Am i doing something wrong?
04-06-2021 07:16 AM
Hello @joshybfps Is the headset asking you to setup a new guarding or does it only show the passthrough? Also, have you tried double tapping on the headset to switch back to non-passthrough mode? If you need additional assistance please open a support ticket with us here. Thanks!
04-06-2021 07:29 AM
Is it passthrough or gaurdian setup?
They can appear similar, but are different.
04-20-2021 09:53 PM
I'm having the exact same issue. It boots up and sometimes shows my home for a split second then it goes to passthrough/guardian set up. Never actually asks to set up guardian. Just stays in the pass through mode with nothing to do. Please help