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Everytime I switch Quest 2 on its in passthrough and cant get off it

joshybfps
Level 2

Morning,

 

I have an issue with my quest 2 where when i switch it on it goes into passthrough mode. I have factory reset it but it still does it randomly and there is no way to get to any menu to start games. Am i doing something wrong?

3 REPLIES 3

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello @joshybfps Is the headset asking you to setup a new guarding or does it only show the passthrough? Also, have you tried double tapping on the headset to switch back to non-passthrough mode? If you need additional assistance please open a support ticket with us here. Thanks!

PITTCANNA
Level 12

Is it passthrough or gaurdian setup?

 

They can appear similar, but are different.

I'm having the exact same issue. It boots up and sometimes shows my home for a split second then it goes to passthrough/guardian set up. Never actually asks to set up guardian. Just stays in the pass through mode with nothing to do. Please help