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FITXR

Independerella
Level 2

I am trying to purchase the monthly subscription for fitxr on my sons account. You get a free trial so I click continue to payment. A white screen comes up saying its connected to my bank and to return to the old screen. So I do, and nothing happens. I just get sent back to the "learn more" screen. I don't know what to do. I can't purchase the subscription through the oculus store, only through the game and I cant do anything, just stuck in this loop.

 

Any ideas?

6 REPLIES 6

OculusSupport
Community Manager
Community Manager

Hey there! Being stuck in any loop is no fun at all. Let's take a closer look and see if we can get to the bottom of this!

 

You mention that you're looking to add a subscription on your sons account. To get started, is your sons account a secondary or the primary account on the headset?

 

It is the primary account. 

Thank you for the clarification! We'll definitely take a look at this with you, but will need to dig into your account. Can you please send us a PM so we can go over some account information?

 

To send us a PM, select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Am1xx
Level 2

ME TOO

 

AidanKay238
Level 2

This is happening to me as well

 

@AidanKay238 Heyo, seems to me like this could be something for the devs of FitXR.

 

If the subscription issue seems to happen with any other subscriptions, you might want to try hitting up the Support team for their inner-view of things.