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Level 2

I am trying to purchase the monthly subscription for fitxr on my sons account. You get a free trial so I click continue to payment. A white screen comes up saying its connected to my bank and to return to the old screen. So I do, and nothing happens. I just get sent back to the "learn more" screen. I don't know what to do. I can't purchase the subscription through the oculus store, only through the game and I cant do anything, just stuck in this loop.


Any ideas?


Community Manager
Community Manager

Hey there! Being stuck in any loop is no fun at all. Let's take a closer look and see if we can get to the bottom of this!


You mention that you're looking to add a subscription on your sons account. To get started, is your sons account a secondary or the primary account on the headset?


It is the primary account. 

Thank you for the clarification! We'll definitely take a look at this with you, but will need to dig into your account. Can you please send us a PM so we can go over some account information?


To send us a PM, select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Level 2