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Facebook account issue

joenlo
Level 3

Hello. I bought my oculus quest a few days ago. Yesterday I created a Facebook account, but I can't log in. Facebook has banned me. I can't use my headset. Can you help me?

1 ACCEPTED SOLUTION

Accepted Solutions

Today facebook restored my acc and I setup the headset. Everything is great!

View solution in original post

4 REPLIES 4

joenlo
Level 3

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binaHpunkt
Level 3

https://m.facebook.com/help/contact/260749603972907

Was stand denn in "Download your information"?

Lg

OculusSupport
Community Manager
Community Manager

Hey there! We'd love to take a look at this to see if we can help! We'd ask that you please open a ticket through our support channel, so we can look into this further! To help with navigating our new support page, you can navigate to Meta Quest > Account > Accessing my Facebook account to use Oculus. The page will show you a few support articles that may help with your issue, but if those don't help, you're free to choose the This does not solve my issue button. You'll then be prompted to fill out some information to forward to us in an e-mail.

 

We'll get back to you as soon as possible once the ticket has been opened!

Today facebook restored my acc and I setup the headset. Everything is great!