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Firmware Update 708/34a904e8da \ Oculus has encountered an error

Big_Marsh
Level 3
EDIT 31/12/18: I found the solution! It turns out that my laptop has Nvidia Optimus installed. As far as I know, only some laptops can turn this setting off. There are two ways to do so. No.1 is to go into your BIOS settings (usually F2 or DEL when starting up) and look for a setting that says something like "disable Nvidia Optimus". I don't have that setting sadly 😞 No2. This method is less successful but might help anyway. Go into Nvidia setting on your desktop and change preferred graphics processor to high-performance Nvidia processor in global settings. I still think I might invest in some type of HDMI repeater or maybe the Vive Breakout box as using these has worked for a post with a similar problem on nearly the same laptop, the post was brought to my attention by Richooal on the Oculus Support forums. Hope this helps anyone with the same or similar issue in the future. Thanks to Richooal on the Oculus Support forums, and everyone on the Oculus subreddit who helped with this.



To whom it may concern, 


I purchased an Oculus Rift and Touch controllers set for Christmas a few days ago. I went through the installation but when I got to set up, the app wouldn't detect that my HDMI was plugged in. tay4j4vepwso.png
I was frustrated and went searching through forums to find a solution. I tried several different things. 
Reinstalling (I tried also deleting EVERYTHING related to Oculus and installing again), Repairing, Checking the connections on the Rift headset, updating drivers, and nothing worked!! I restarted my PC several times!! 
Inside the App, I also found that Oculus had "encountered an error"6w6d4abto20h.png
I requested a support ticket and I got a very vague and unhelpful response, although Oliver did seem very nice. Waiting on a second response. Thanks Oliver!qe7cheiqu7n2.png
Now I do know that my graphics card is just SLIGHTLY ( I have a GTX 970M, minimum = 980M!) under the minimum recommendations but countless others have gotten the Rift to work on less. I dont see why having an underpowered graphics card affects the APP of all things. The main issue though it the firmware update 708/34a904e8da which I can't find online or on the app.mqtkyziubs1o.png
There is nowhere to update it or no place to find a reason for it not being updated already. I have scoured the internet and have found no way to manually update the firmware, besides going into the library and looking under updates. It's not there either. So I ask you Oculus staff, how and where do I update it!! I would really like to use your product since I have already paid 
€400 for this. It should just work. 

That is all I have to say, I would really appreciate a response soon.

Yours faithfully,

Marsh.

Specs:
Gigabyte Laptop
64bit Windows 10
Nvidia GeForce GTX 970M
Intel Core i7-5700HQ CPU @2.70GHz

Log File is included.
1 ACCEPTED SOLUTION

Accepted Solutions

Richooal
Level 12

Big_Marsh said:

Thanks for the response Richooal. I am using a Gigabyte P55 laptop, I can open it up and have a look inside but how would I know if it is or not?




Sorry, can't help with that. But I should add that "Optimus" laptops are also a problem with the Rift.

Excuse the long copy/paste below, but this post by @hotbabe13fcali details efforts to get a Gigabyte P55 with GTX1060 to work.
( full link https://forums.oculusvr.com/community/discussion/37425/black-screen-on-oculus-rift-cv1/p5 )
---------------------------------------

The following is what I posted to Reddit a week or so ago. I'm
going to figure out what the hell my problem is. I just won a bid for a
vive breakout box for $40 (with power adapter) on eBay and it should
arrive here in the next few days. My black screen issue is probably
different than most on here as I'm using a laptop. 1/26 - the vive
breakout box fixed my issue. 


tl;dr: 
I'm
dumb and bought a rift without realizing my laptop has Optimus (of
sorts) and uses the default Intel graphics chip and their is no way to
change or trick it. As a result, I get only a black screen when the HMD
is active. Tracking works. Does anyone else own a Gigabyte laptop and
have had a similar experience? 

Things I have tried (that I can recall):
-Making nvidia GPU primary 
-Updating BIOS
-All power based settings set to max, (usb selective suspend settings disabled)
-Downgrading all drivers so they match what the recent Gigabyte 'Smart Update' states. 
-Downgrading nvidia drivers
-Reinstalling Oculus Software
-Rolling back windows updates
-HDMI adapter [repeater] (female to female)
-Type C adapter to HDMI (dumb as my laptop doesn't support 'alternate mode' )
-Literally trying a second store bought Rift new
-(pending)Vive Breakout Box

Setup:
Gigabyte p55w v6 
Intel i7-6700hq
GTX 1060 6GB
16GB ram
Inputs: VGA/HDMI/3 USB 3.0/Type-C 3.1
Using the sensors plugged into a verified powered USB hub from Amazon. The HMD is plugged directly into the laptop.
-----------------------------------------------------
Drawn Out Sob Story: 

I
had a vive for about 8 months last year and it was fantastic but I
unfortunately had to part ways with it due to unforeseen financial
circumstances. 

Two days ago I got the VR bug
again and pulled the trigger on a lightly used rift touch bundle.
Excited yesterday, I was ready to start setting it up only to get
delayed for a family emergency the minute I opened the box prolonging it
until tonight

For the last four hours I've
been trying to figure out this issue and I just have a hard time
believing it's due to Optimus. I own a Gigabyte P55Wv6 laptop. It's been
fantastic to me overall. 1060, i7-6700hq, it even stated on Newegg it
was 'vr ready' and gigabytes site states its 'vr recommended'. Maybe for
the vive, but I unfortunately didn't get the opportunity to test it on
this laptop when I owned a vive, but something is telling me it would
work fine.

For those who don't know, Optimus is
basically when your laptop has two graphics cards, the first one being
an Intel Integrated and the second one being your nvidia gpu. From
everything I've looked up it sounds like the rift is only detecting the
Intel graphics even though the compatibility test passed. 

Like
many, the sound works, but I'm not getting a picture, just a black
screen. When I started researching I just slowly got more and more
depressed. I worked months to fit this into my budget and wanted it to
work but I'm questioning if it's even worth attempting to solve. 

I
went into my BIOS and the only setting I have is 3D accelerated
graphics. When turned off, only the Intel graphics will show up in
device manager. I wondered if it was the Nvidia driver not working right
so I went ahead and did a clean install of the driver with no avail. I
do not have any kind of remote desktop client or overlay on either. I
attempted to use a type c adapter for the USB, disabled my laptop
monitor and used the vga port and attempted to disable the Intel
graphics and still nothing. 

Part of me says I
can still do a few things, I can try to plug the rift into another pc to
eliminate if it's just dead, I could wipe my laptop and start fresh, or
find a friend with a vive to test on the laptop to confirm it will even
work. I might even be able to try and attempt a HDMI to VGA adapter.
But the other part of me says what's the point. It's most likely not
going to work due to my own damn setup and not researching enough before
my purchase. After all, Oculus does mention something about "laptops
not officially supported". 
----------------------------------------------------
1/5/18 update:
Failed to mention in original post; I attempted to force the Nvidia driver to be the primary with no luck. 
I
ordered an HDMI repeater (female to female) going to see if I can trick
it. If that doesn't work I'll attempt to downgrade my driver's again to
see if that might be it (doubt it) and a last ditch effort I'm going to
purchase the pricey vive breakout box as a few posts on the oculus
support site show that may work too. 
----------------------------------------------------
1/7/18 update: 
Repeater
didn't work. Bought a type c adapter to HDMI knowing it didnt have the
ability to transmit hdmi. Downgrading graphics drive didn't work. I
originally got this rift second hand so im not eligible for warranty, I
went to Best Buy and bought a rift new just to see if it was the rift.
Surprise...it wasn't. 
Next update won't be for about a week
or two. Going to see if I can get a breakout box on the cheap instead of
spending $30 on the box and $40 on the cables (lol wtf vive). If I
can't I'll cough up the $70 for it just to see if this works. If all
else fails I'll probably just end up selling the rift and trying to get a
vive instead. Or just waiting for whatever the hell new comes out this year.
-----------------------------------------------------
1/26/2018

I'm
sorry for the delay but I'm not sorry, it gave me time to test it for a
few weeks. I can confirm in my specific situation the vibe breakout box
worked flawlessly and has been working for a few weeks now. I'm about
to get a third sensor once they're in stock.


i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

View solution in original post

4 REPLIES 4

Richooal
Level 12
On some laptops the HDMI connector doesn't connect directly to the video card, but instead connects to the integrated graphics. If yours does that, you are completely out of luck.
The HDMI MUST connect directly to the GTX970M.
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

Big_Marsh
Level 3
Thanks for the response Richooal. I am using a Gigabyte P55 laptop, I can open it up and have a look inside but how would I know if it is or not?

Richooal
Level 12

Big_Marsh said:

Thanks for the response Richooal. I am using a Gigabyte P55 laptop, I can open it up and have a look inside but how would I know if it is or not?




Sorry, can't help with that. But I should add that "Optimus" laptops are also a problem with the Rift.

Excuse the long copy/paste below, but this post by @hotbabe13fcali details efforts to get a Gigabyte P55 with GTX1060 to work.
( full link https://forums.oculusvr.com/community/discussion/37425/black-screen-on-oculus-rift-cv1/p5 )
---------------------------------------

The following is what I posted to Reddit a week or so ago. I'm
going to figure out what the hell my problem is. I just won a bid for a
vive breakout box for $40 (with power adapter) on eBay and it should
arrive here in the next few days. My black screen issue is probably
different than most on here as I'm using a laptop. 1/26 - the vive
breakout box fixed my issue. 


tl;dr: 
I'm
dumb and bought a rift without realizing my laptop has Optimus (of
sorts) and uses the default Intel graphics chip and their is no way to
change or trick it. As a result, I get only a black screen when the HMD
is active. Tracking works. Does anyone else own a Gigabyte laptop and
have had a similar experience? 

Things I have tried (that I can recall):
-Making nvidia GPU primary 
-Updating BIOS
-All power based settings set to max, (usb selective suspend settings disabled)
-Downgrading all drivers so they match what the recent Gigabyte 'Smart Update' states. 
-Downgrading nvidia drivers
-Reinstalling Oculus Software
-Rolling back windows updates
-HDMI adapter [repeater] (female to female)
-Type C adapter to HDMI (dumb as my laptop doesn't support 'alternate mode' )
-Literally trying a second store bought Rift new
-(pending)Vive Breakout Box

Setup:
Gigabyte p55w v6 
Intel i7-6700hq
GTX 1060 6GB
16GB ram
Inputs: VGA/HDMI/3 USB 3.0/Type-C 3.1
Using the sensors plugged into a verified powered USB hub from Amazon. The HMD is plugged directly into the laptop.
-----------------------------------------------------
Drawn Out Sob Story: 

I
had a vive for about 8 months last year and it was fantastic but I
unfortunately had to part ways with it due to unforeseen financial
circumstances. 

Two days ago I got the VR bug
again and pulled the trigger on a lightly used rift touch bundle.
Excited yesterday, I was ready to start setting it up only to get
delayed for a family emergency the minute I opened the box prolonging it
until tonight

For the last four hours I've
been trying to figure out this issue and I just have a hard time
believing it's due to Optimus. I own a Gigabyte P55Wv6 laptop. It's been
fantastic to me overall. 1060, i7-6700hq, it even stated on Newegg it
was 'vr ready' and gigabytes site states its 'vr recommended'. Maybe for
the vive, but I unfortunately didn't get the opportunity to test it on
this laptop when I owned a vive, but something is telling me it would
work fine.

For those who don't know, Optimus is
basically when your laptop has two graphics cards, the first one being
an Intel Integrated and the second one being your nvidia gpu. From
everything I've looked up it sounds like the rift is only detecting the
Intel graphics even though the compatibility test passed. 

Like
many, the sound works, but I'm not getting a picture, just a black
screen. When I started researching I just slowly got more and more
depressed. I worked months to fit this into my budget and wanted it to
work but I'm questioning if it's even worth attempting to solve. 

I
went into my BIOS and the only setting I have is 3D accelerated
graphics. When turned off, only the Intel graphics will show up in
device manager. I wondered if it was the Nvidia driver not working right
so I went ahead and did a clean install of the driver with no avail. I
do not have any kind of remote desktop client or overlay on either. I
attempted to use a type c adapter for the USB, disabled my laptop
monitor and used the vga port and attempted to disable the Intel
graphics and still nothing. 

Part of me says I
can still do a few things, I can try to plug the rift into another pc to
eliminate if it's just dead, I could wipe my laptop and start fresh, or
find a friend with a vive to test on the laptop to confirm it will even
work. I might even be able to try and attempt a HDMI to VGA adapter.
But the other part of me says what's the point. It's most likely not
going to work due to my own damn setup and not researching enough before
my purchase. After all, Oculus does mention something about "laptops
not officially supported". 
----------------------------------------------------
1/5/18 update:
Failed to mention in original post; I attempted to force the Nvidia driver to be the primary with no luck. 
I
ordered an HDMI repeater (female to female) going to see if I can trick
it. If that doesn't work I'll attempt to downgrade my driver's again to
see if that might be it (doubt it) and a last ditch effort I'm going to
purchase the pricey vive breakout box as a few posts on the oculus
support site show that may work too. 
----------------------------------------------------
1/7/18 update: 
Repeater
didn't work. Bought a type c adapter to HDMI knowing it didnt have the
ability to transmit hdmi. Downgrading graphics drive didn't work. I
originally got this rift second hand so im not eligible for warranty, I
went to Best Buy and bought a rift new just to see if it was the rift.
Surprise...it wasn't. 
Next update won't be for about a week
or two. Going to see if I can get a breakout box on the cheap instead of
spending $30 on the box and $40 on the cables (lol wtf vive). If I
can't I'll cough up the $70 for it just to see if this works. If all
else fails I'll probably just end up selling the rift and trying to get a
vive instead. Or just waiting for whatever the hell new comes out this year.
-----------------------------------------------------
1/26/2018

I'm
sorry for the delay but I'm not sorry, it gave me time to test it for a
few weeks. I can confirm in my specific situation the vibe breakout box
worked flawlessly and has been working for a few weeks now. I'm about
to get a third sensor once they're in stock.


i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

Big_Marsh
Level 3
Thanks again so much Richooal. This looks really promising and is almost identical to my situation, I cant tell how much this will help!! Im looking into a Vive breakout box and seeing if it will actually help or not.