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Firmware Update Sound Issues

apexmaster
Level 3
hey guys, i just performed firmware update for the Rift,. Now I get a cracking/popping  from my headset? anyone know how to fix this?
8 REPLIES 8

apexmaster
Level 3
i dont have any sound extensions enabled. all off in headphones.

cybereality
Level 15
Can you please upload your LogGatherer zip file? See here for how to get the file:
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-...
Note, it may be a large file, so you can host on Google Drive, etc. Thanks.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

JohnnyDioxin
Level 11
Yeah, my sounds were initially very quiet after the update, even with volume maxed - but on 2nd day all seems back to normal.

i5 9600k @4.5GHz; 16GB DDR4 3200; 6xSSD; RTX2080ti; Gigabyte Z390D Mobo
Rift CV1; Index; Quest; Quest 2

BlackPixel_
Level 5
I just updated also and I currently have low sound with crackling and no sound at all in my left ear.
1 CPU: Alienware M17 R4: NVIDIA(R) GeForce RTX(TM) 3080 16GB GDDR6, 10th Generation Intel Core(TM) i9-10980HK (8-Core, 16MB Cache, up to 5.3GHz Max Turbo Frequency)
2nd CPU: Alienware Aurora R12: NVIDIA GeForce RTX 3090 24GB GDDR6X, 11th Gen Intel Core i9 11900KF (8-Core, 16MB Cache, 3.5GHz to 5.3GHz w/Thermal Velocity Boost)

cybereality
Level 15
If you're having an audio issues with the latest update, please contact us for assistance. 
https://support.oculus.com/
You can also upload your LogGatherer zip file so I can take a look. Thanks.
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-...
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

apexmaster
Level 3
now, my Ridft wwill just go out and come back in , as in under devices in oculus home, will go away and come back.

alexsaloid
Level 2

jef32 said:



Is there any single word about SOUND PROBLEM? Why you even brought this here? Just spaming?